FAQ - Casino Play


1. Is there a minimum amount I need to purchase when I open a Real Money account?
No. In fact, sign up as a Real Player today and as a welcome gift, you’ll receive $/€/£10 absolutely free!
For information on how to purchase more casino credits please check out our Banking FAQ.
Please note: Players in some countries are excluded from the $/€/£10 free promotion. Check the terms and conditions for a full list.


2. Can I play just for fun?
Yes, you most definitely can! Simply download the software, open a guest account and get playing.
Using this account, you can play most of the online games and get a feel for the casino and gain confidence before signing up as a real player at a later date if you wish.
You cannot play Progressive Jackpot games, nor can you withdraw any winnings while signed in using a guest account.


3. Can I purchase casino credits as a Guest Player?
Yes, simply enter the banking section from the casino lobby and select the amount you wish to purchase under the ‘Deposit’ option.
You will not be charged and can buy as many Guest Player credits as you wish.


4. What are my chances of winning?
All our online games are run by Microgaming's ‘Random Numbers Generator,’. This function works independently from any other part of the system.
Statistics show that Grand Hotel Casino payouts average at 95% and above across all games, as certified monthly by Independent Auditors.
Please note: Card games in the casino use decks which are shuffled before every new game.


5. Why is the Roulette wheel spinning continuously?
This is due to a problem with your internet connection. Since all games are held on our server, your computer will receive delayed spin results if you suffer from a faulty or slow connection.
Re-establish or repair your connection as soon as possible to receive the game result. Your account will also display the updated balance.


6. Why didn't the card flip over during a hand?
This is due to a problem with your internet connection. Since all games are held on our server, your computer will receive delayed game results if you suffer from a faulty or slow connection.
Re-establish or repair your connection as soon as possible to receive the game result. Your account will also display the updated balance.


7. Will I be able to play the casino offline?
No, the casino can only be played while you are connected to the Internet.




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