Responsible Gaming Policy | Underage Gaming Policy | Anti-Money Laundering Policy | Deposit Limit


RESPONSIBLE GAMING POLICY


For the vast majority of people, gambling is a relaxing form of leisure and entertainment. Before playing, these people know how much time and money they can afford to spend. However for some, gambling can become an overwhelming problem in their lives and a small percentage may lose control of their play.
In order to avoid problems with gambling, please keep the following in mind:
- Decide beforehand how much money you are willing to spend
- Don't try to recoup your losses, they may only increase
- Be very aware of how often and for how long you play
- When you are winning, take occasional breaks; think about the smart time to stop
- Remember that gambling is above all entertainment; it's not a means to get rich quickly and pay off debts
- Don't forget that gambling is a game of chance, there are no ‘systems’ or ‘formulas’ which guarantee success.


If you have ever been worried about the potential for gambling problems or are just curious to check the results, please try our quick self assessment test.


PROCEDURES FOR SELF-EXCLUSION


If you feel that you are losing control of your play and would like help in restricting your access to our casinos, Grand Hotel offers you the following options:
A minimum 7 day cooling off period
A minimum 6 months self-exclusion period *
Please contact us any time, day or night, for immediate assistance.


*Please note: Should a player opt for a minimum six (6) month self-exclusion period, Grand Hotel management reserves the right to keep all accounts closed indefinitely.