Flash Casino

Faq

  1. How do I Connect to GRAND HOTEL CASINO FLASH?
  2. What is a Real member account and how do I register for a Real member username and password?
  3. When I play for free, can I get more credits after losing what I started with?
  4. Message says ' the account name or password mismatch'.
  5. Are the username and password case sensitive?
  6. How do I get my free credits?
  7. How do I know your games are fair?
  8. How do I know that my money is safe?
  9. How does each game work and what are the minimum and maximum bets on each game?
  10. How is my withdrawal Processed?
  11. Why do I get the following error message " You have been locked out of the Casino"?
  12. I press spin and the ball or slot reels just keep spinning and don't stop.
  13. I press deal and the card is dealt, but it does not flip over.


1. How do I Connect to GRAND HOTEL CASINO FLASH?

To connect to GRAND HOTEL CASINO FLASH, you must first establish a connection to your Internet Service Provider (ISP) You must also already have a guest or real member username and password.

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2. What is a Real member account and how do I register for a Real member username and password?

A real member account deals with real money. It is to be treated very seriously, similar to a bank account or your credit card account. To register for a real member account you must fill out the registration form provided on your GRAND HOTEL CASINO FLASH software. This is done as follows: - Connect to the Internet - Go to FLASH SECTION - Click on "Play now" (the flash software will launch in a new window) - Click on "Register" - Complete the registration form - Submit

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3. When I play for free, can I get more credits after losing what I started with?

Yes, all you have to do is push the deposit button. All play, when playing with the 'FUN' username and password, are just for fun. You will not be charged for anything. Deposit as much as you would like.

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4. Message says ' the account name or password mismatch'.

This occurs when a username and / or password is typed incorrectly. Check your username and password then click on Connect again.

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5. Are the username and password case sensitive?

Yes, both the username and password are case sensitive. The username and password should always be entered in the case in which they were given to you.

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6. How do I get my free credits?

You are entitled to free credits during the periods when we offer special bonuses for becoming a member or have special promotions. Free credits for membership are usually only given when we have verified that you have registered as a real player.

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7. How do I know your games are fair?

The GRAND HOTEL CASINO FLASH software system was designed by MicroGaming Systems (MGS), the leading developer of Internet gaming software. Independant Auditors has reviewed the results of the random number generator embedded in the proprietary software and confirmed that it consistently produced random numbers and is a fair basis for the outcome of games that have been played using this random number generator.

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8. How do I know that my money is safe?

A proprietary security infrastructure ensures that access to the system is restricted to authorized transactions only. This infrastructure incorporates security into the software, ensuring that your account information is safely stored by E-processing Services. In addition, our sophisticated withdrawal and deposit systems ensure that only authorized members with valid transactions are able to access funds in their accounts.

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9. How does each game work and what are the minimum and maximum bets on each game?

The details of each game can be found by going into the game and clicking on HELP on the Menu bar. Click on the game Help. Once this is done you can get all the info you require about the game.

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10. How is my withdrawal Processed?

All withdrawals will be paid to your credit card only up to the maximum amount of all deposits made on all credit cards used. Excess amounts will be paid according to our default procedure (see the Banking section). It is not necessary to withdraw your winnings at the end of every session. You are welcome to leave a balance in your account for the next time you visit the casino. If you are using a credit card to make deposits, please note that withdrawals do not increase your deposit limit. And by extension, by leaving some of your winnings in your account, you will not decrease your deposit limit the next time you play by having to deposit again. N.B.: for further information, visit our banking area.

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11. Why do I get the following error message " You have been locked out of the Casino"?

Your account gets automatically locked out for an hour whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password.

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12. I press spin and the ball or slot reels just keep spinning and don't stop.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball or slot reels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position. This position may be at the point where the game ended, since the result of the game is already decided but the result did not reach your computer system.

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13. I press deal and the card is dealt, but it does not flip over.

This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the cards do not turn over, because they have not received the signal telling them which cards are being dealt. If you close the program, you will be refreshed to the last known position. This position may be at the point where the game ended, since the result of the game is already decided but the result did not reach your computer system.

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